Ecohouse Seller App Policy for Buyer Apps

As a Seller App on the ONDC betwork, Ecohouse believes in fair, transparent and equal treatment of all Buyer Apps.

Ecohouse Seller App's approach towards treatment of requests from different ONDC network Buyer Apps is as follows:

1. Seller Preferences: As seller app, we plan to give the choice to our sellers to 
1. provide the maximum buyer finder fee they are willing to pay for their orders
2. let us know if they want to publish their catalog (in full or in parts) only on specific buyer apps.
3. specify the price without Buyer Finder Fee (BFF) in which case, the selling price of a product sent to different buyer apps might be different depending on the BFF that they charge.
2. Search Requests: Apart from seller preferences as mentioned above, we do not have any additional logic to differentiate between search requests from different buyer apps.
3. Transaction Terms: Ecohouse seller app do not offer different transaction terms to different buyer apps. 
4. Catalogs and Features: Apart from seller preferences as mentioned above, all buyer apps have access to the same catalog and features provided by Ecohouse seller app. 
5. Whitelisting: The new buyer apps will have to go through a whitelisting process before they start sellers' catalog from Ecohouse seller app. The process is very simple. They will have to share their bap id with Ecohouse team and Ecohouse team will observe their requests for 2-3 days before enabling them.
6. Rate Limiting: Ecohouse might suspend a buyer app if we get too many search requests from a specific buyer app. The city based catalog search requests should have a gap of at least 2 hours between requests.
7. Return, Cancellation & Refund Policies
   Return, cancellation, and refund policies for orders placed through the Ecohouse Seller App are standardized and do not vary by buyer app. These policies are set by the sellers in compliance with ONDC guidelines and are transparently shared with all buyer apps. Buyer apps are expected to honor and facilitate these policies uniformly across the network, ensuring a consistent post-purchase experience for buyers. For Details refer respective Policy Pages & FAQ

Ecohouse Seller App does not practice any other form of differential treatment towards buyer apps beyond the criteria mentioned above.